Privacy Policy

This Privacy Policy explains how Airman's Ground ("we", "us", "our") processes personal data when you visit https://www.airmansground.com, contact us, book consultations, use our chat assistant, subscribe to updates, or engage with our aviation training and career guidance services.

We are committed to transparency and to handling personal data lawfully, fairly, and securely. This policy should be read together with our Cookie Policy, Terms & Conditions, and Data Protection Policy.

This policy is written for a global audience. Where you are in the United Kingdom or European Economic Area (EEA), UK GDPR and EU GDPR rights apply. Where local laws grant additional rights, we will respect those where we are required to do so.

Airman's Ground is the data controller for personal data described in this policy, unless we state otherwise for a specific service.

• Website: https://www.airmansground.com
• Privacy and data protection enquiries: [email protected]
• General enquiries: [email protected]
• Phone / WhatsApp: +966574382908
• Postal and business contact details are available on our Contact page.

If you have questions about how we use your data, contact us using the details above before lodging a complaint with a regulator.

The information we collect depends on how you interact with us. We do not collect more than we need for the purposes described below.

Information you provide

• Identity and contact details (name, email, phone, country, time zone).
• Enquiry and booking information (training interest, exam goals, preferred schedule, messages).
• Payment-related references where you pay for services (we use payment providers; we do not store full card numbers on our servers).
• Communications you send us (email, WhatsApp where you choose to use it, form submissions).
• Feedback, testimonials, or survey responses if you choose to share them.

Information collected automatically

• Technical data (IP address, browser type, device identifiers, approximate location derived from IP).
• Usage data (pages viewed, referral source, session duration, interaction with site features).
• Cookie and similar technologies data as described in our Cookie Policy.
• Chat interaction metadata when you use our on-site assistant (messages and session context you submit).

We do not intentionally collect special category data (such as health data) unless you voluntarily include it in a message and it is relevant to your enquiry. Please avoid sharing sensitive information unless necessary.

Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:

• Contract — to provide services you request, manage bookings, and deliver training-related communications.
• Legitimate interests — to operate and improve our website, respond to enquiries, prevent fraud, and understand how our services are used, balanced against your rights.
• Consent — for non-essential cookies, certain marketing messages, and optional features where you opt in.
• Legal obligation — where we must retain records for tax, accounting, or regulatory purposes.

You may withdraw consent at any time where processing is consent-based. Withdrawal does not affect processing that was lawful before withdrawal.

• Respond to enquiries and provide information about courses, consultations, and ground school.
• Schedule and deliver one-to-one instruction, exam preparation, and related support.
• Process payments and maintain financial records.
• Send service-related messages (confirmations, scheduling, material updates).
• Send marketing communications only where permitted by law and your preferences.
• Operate, secure, and improve our website and chat tools.
• Comply with legal obligations and defend legal claims.

We do not sell your personal data. We share data only where necessary:

• SolnetInfo (https://www.solnetinfo.com/) — website design, development, hosting infrastructure support, and ongoing technical maintenance for https://www.airmansground.com, under contract and confidentiality obligations.
• Other service providers (email, analytics, payment processors, scheduling tools) under contract and confidentiality obligations.
• Professional advisers (lawyers, accountants) where required.
• Authorities if required by law or to protect rights, safety, and security.
• Successors in the event of a business reorganisation, with appropriate safeguards.

Some providers may process data outside the UK/EEA. Where they do, we use appropriate safeguards such as UK International Data Transfer Agreements or EU Standard Contractual Clauses, as applicable.

Airman's Ground works with specialist partners to deliver and maintain our digital presence. This helps us provide reliable enquiry forms, content updates, and secure infrastructure for visitors worldwide.

• SolnetInfo — website design, development, hosting infrastructure support, and ongoing technical maintenance. Learn more at https://www.solnetinfo.com/.
• We remain responsible for the personal data we collect through our website and training enquiries, as described in this policy.
• SolnetInfo processes data only as our processor or sub-processor where needed to provide agreed technical services, under appropriate contractual safeguards.

SolnetInfo does not provide flight training, licensing advice, or medical assessments. Training services are delivered by Airman's Ground under separate agreements.

We retain personal data only for as long as needed for the purposes above, including:

• Enquiry records — typically up to 24 months unless you become a client or ask us to delete sooner.
• Client and training records — for the duration of our relationship and a reasonable period after (often up to 6 years for business records where required).
• Marketing suppression lists — as long as needed to honour opt-out requests.
• Cookie data — as set out in the Cookie Policy.

Depending on your location, you may have the right to:

• Access a copy of your personal data.
• Rectify inaccurate data.
• Erase data in certain circumstances.
• Restrict or object to certain processing.
• Data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise your rights, email [email protected]. We may need to verify your identity. We aim to respond within one month for UK/EEA requests, subject to permitted extensions for complex requests.

UK residents may complain to the Information Commissioner's Office (ICO) via https://ico.org.uk/make-a-complaint/. EEA residents may contact their local data protection authority.

We implement appropriate technical and organisational measures, including access controls, encryption in transit (HTTPS), and vendor due diligence. No method of transmission over the internet is completely secure; please use strong passwords and protect your devices.

Our services are directed at adults and prospective professional pilots. We do not knowingly collect personal data from children under 16. If you believe a child has provided data to us, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows the latest version. Material changes will be highlighted on our website where appropriate.

For privacy questions or to exercise your rights, contact [email protected]. General enquiries: [email protected]. Phone / WhatsApp: +966574382908. You can also use our Contact page at https://www.airmansground.com/contact.

Official social channels: Instagram, LinkedIn, Facebook (links in the policy sidebar on this site).